Returns & Refunds

1. Returns:

1.1 If you do not receive your Hamper/Gift Box in perfect condition please contact The Company within 24 Hours if within Ireland or 72 hours if an International delivery address.

1.2 Cancellations are accepted prior to the dispatch of goods from our warehouse.

1.3 Cancellations after Dispatch: requires the items be returned complete before a full refund is issued.

1.4 Cancellation of Customised Hampers or Gifts: will incur a restocking charge. A charge of 23% of the (ex. vat) unit price of the selected items will be applied to a clients account.

1.5 Non Delivery: A full refund is provided for complete non-delivery or lost items. Items arriving late but arriving intact and fit for purpose will only be refunded, once the original item(s) are returned to our warehouse as a part of this process. Items arriving within 1 Business day after the requested delivery date within Ireland are not deemed to be late for the purposes of this clause. International addressed items arriving within 3 business days after the requested date are not deemed to be late for the purposes of this clause.

2. Incorrect recipient address details

2.1 Returns: Any additional charges incurred in the completion of a delivery or the returning of goods, due to incomplete recipient information from the client, will be liable for all related charges and costs. This applies to national and international deliveries.

2. 2 Re-Delivery: Any additional charges/costs incurred in the completion of a delivery (Re-sending) of goods, due to incomplete original recipient information from the client, or the recipients being unable to collect the item in the time frame specified period from will be liable for all related charges and costs. This applies to national and international deliveries.

3. Non-Arrival

3.1 In the event of a non-arrival please contact The Company within 28 days of the expected delivery date and quote the order number and client details shown on the invoice paperwork.

4. Breakages

4.1 The Company must be notified in writing, to the Customer Service Department, giving details as shown on the Delivery/Address label. A description of the damage is also to be provided.

4.2 Damaged individual items are replaced on a one for one basis.

4.3 Damaged Hamper: A Hamper or Gift item damaged in delivery to the point of being unfit for purpose must NOT be signed for, by the recipient. This will readily confirm damage in transit. Such an item will be replaced including all related delivery charges. We will require the original damaged item be returned as a part of this process.

5. Customs Clearance

5.1 Hampers & Co cannot be held responsible should local customs authorities wish to confiscate any particular item, delay shipment or charge import duty on any Hampers or Gifts boxes.


WE DELIVER FOR ALL YOUR OCCASIONS
DELIVERYBROCHURESITEMAP
Hope Foundation
Hope Foundation

 

The Hope Foundation is an Irish charity which has been working with street children in Calcutta since 1999. Set up by Cork native Maureen Forrest

 

The Hope Foundation provides support to thousands of children each year through our education programmes alone. Poverty is overwhelming in Calcutta with approximately 250,000 children living, sleeping and working on the streets of the city. Approx 1.83 million children die each year in India before they reach their fifth birthday. Those who survive are forced to work over 12 hours a day begging on the streets for money or rummaging in rubbish dumps for food. At night their tiny bodies line Calcutta's busy streets where they face the very real risk of being abused, trafficked or forced into prostitution.

 

The Hope Foundation believes that education is the 'pathway of out poverty' and with YOUR help we can continue to support these children by providing materials so that they can have the opportunity to go to school.

€1 will provide two children with enough food for an entire week in one of HOPE's coaching centers


€5 will provide one child with a pair of school shoes so that he/she does not have to walk barefoot to school


€10 will provide one child with his/her entire school uniform for the entire school term


Your support is greatly appreciated by HOPE and the children whom we work with.


The Hope Foundation is very grateful for your donation. A Gift certificate  & information leaflet will be inserted into your Gift or Hamper which will inform your recipient that a donation to The Hope Foundation has been made on their behalf. We will email you in due course to thank you for your donation & once again many thanks for your generosity.


Yours sincerely,

Maureen's Signature

close

Do you want to ship to more than one address?

close

The total amount of your hamper with the One4all voucher will be displayed at Checkout