ANSWERS WE HOPE TO SOME OF YOUR QUESTIONS, make sure to call us if you can't find your answer here 01 8511098
We have been advised by all the couriour companies that they are running up to 2 - 3 days behind with delivery. This is due to the unprecedented volume of online deliveries & the fact that they are prioritising medical supplies. We are however confident that all gifts will be delivered.
Q: How much is my Hamper to deliver?
A: Delivery of all gifts & Hampers anywhere within Ireland including Northern Ireland is €7.75. Delivery outside Ireland will differ depending on the country & the weight. You can calculate the shipping charges on each product by selecting the country you need to send the gift in the drop down tab.
Q: Where can I ship my Gift to?
A: We deliver all over the world, however some countries have restrictions on alcohol & you may not be able to select these countries in the drop down menu.
Q: How long will it take for my gift to get there?
A: We can deliver your gifts next day anywhere in Ireland if your order is placed before 12pm Monday to Friday. For the UK it takes two working days & most EU countries 4-5 workings days. During the busy Christmas period we advise a 3 working day turnaround on Irish destinations & a minimum of 5 working days for outside Ireland.
Q: Can I track my gift or hamper?
A: Yes our selected courier company will email you the tracking number for your gift or hamper once it has left our warehouse.
Q: I can’t find the country I need to send my hamper to in the drop down menu.
A: This is probably because the country you have selected will not allow alcohol or has other restrictions on imported food items.If you want us to check your country send us an email. email@example.com
Q: When is the last dates for ordering my Christmas Hampers & Gifts?
A: Ireland & Northern Ireland is December 20th Within the European Union is 28th November Outside of the European Union is 28th November (If you really have to order after these dates it might be too late for delivery in the peak period leading up to Christmas, call us on 01-851-1098).
Q: How will the person I am sending my gift to know who it is from?
A: We will include a greeting card with your hamper or gift. Make sure to enter your personal message in the message box when checking out.
Q: Why do you need a telephone number for the recipient?
A: The courier likes to ring or text ahead to make sure there is someone home. Deliveriesof gifts & hampers cannot be guaranteed without a contact number.
Q: What happens if there is no one home or I need to cancel my order?
A: The courier will leave a calling card which will notify the recipient of their gift delivery. The recipient will then contact the courier to arrange a suitable delivery time.Cancellation of hampers is allowed, howver if the hamper has already left our warehouse, there is a 25% value of hamper handling charge. Refunds are only then issued when the hamper is returned to our warehouse.
Q: Are my credit card details 100% secure?
A: Yes our ecommerce shopping cart is fully secure to encrypt your credit card details.
Q: How much information do I need to complete my online gift order?
A: If you are planning on purchasing online, have your credit/laser card to hand, your email address and the address details of where you would like to send your Gift. The telephone number of your recipient & message you may like to put on your greeting card.
Q: Can I send a Card or a compliment slip with my Gifts?
A: Hampers & Co is one of the few large Hamper & Gift companies that can accept your personal greeting cards or compliment slips to accompany the selected Hamper or Gift Box. During the busy Christmas peroid we will need your cards or Compliment slips delivered into our warehouse no later than five (5) working days prior to the your required delivery date.The Warehouse address is Hampers & Co Saint John’s Park Dublin Road Thurles Co Tipperary
Q: Can I choose when I have my Hampers & gifts delivered?
A: Certainly, you can order now and select your "Required delivery date". We do all the planning to make sure your items get delivered on your selected dates. Deliveries are scheduled Monday to Friday in regular business hours 9am to 5pm. We cannot provide timed deliveries as we use independent courier companies. If your premises for any reason are not open during these hours, e.g. close for lunch, close early etc, then please inform the sales team when ordering to assist our couriers as much as possible.For the busy week week before Christmas 18th - 24th Dec we cannot give exact dates & gift may arrive a day before or up to three days after the requested date.
Q: Can you deliver on Saturday, Sunday or in the evenings?
A: Sorry! Not at present, we are currently negotiating these extended delivery services in the larger city areas, but it will be sometime before this is confirmed. Some exceptions might apply but a particular delivery will have to be discussed and clarified with the Sales team.
Q: What are the Delivery Charges likely to be for delivery in Ireland for multiple items to one address?
A: Delivery of multiple Hampers or Gift Boxes to one nominated location (more than 5 items) would be organized to go on a carton or pallet delivery. We will confirm the delivery charges with you at the time of placing your Order. Remember of course that if your Order value is over €700 (net order value, excluding VAT), then your delivery to one address is Free of charge.
Q: What happens if my recipients address details are incorrect?
A: If the package has already left the warehouse and is subsequently returned to Hampers & Co, we will contact you, to inform you that the item has been returned and the reasons why. At that point you can decide if you would like to resend the item in question, with revised delivery information. We have the right to charge for delivery & handling costs of up to 20% value of the order , when we ship to incorrect addresses.
Q: What happens if something arrives broken?
A: If you can obviously identify an item as damaged upon arrival, DO NOT, sign the delivery docket to accept the delivery. It is important that you don't sign for damaged goods as this could potentially release the delivery company from any related responsibility. Call the office 01-851-1098 as soon as the item arrives at your premises to report the details. We will resolve the difficulty as soon as we possibly can.
Q: What happens if something arrives broken and we only find it after it is delivered?
A: Notify us by email or phone call ideally within 48 hours of receiving the Gift items. We will resolve the difficulty as soon as we possibly can.
Q: How can I pay for my Hampers & Gifts?
A: We can accept various payment methods including the following; Credit cards, Visa, Master card, Laser card, PayPal, American Express, electronic bank transfers, One4all Gift Vouchers, Cheques or Bankers drafts, made payable to "Hampers & Co".
Q: Do the listed prices on gifts & Hampers include VAT?
A: Yes the prices listed on the Web site and in the Brochure are all inclusive of VAT.
Q: Our Company qualifies as VAT exempt, can you invoice us accordingly?
A: Yes we certainly can, please inform the sales team at the time you place your order and we will request the necessary documentation to support this prior to you paying for your selected items.
Q: Can I take a couple of things out or change a few things in my Hamper?
A: The stock answer is yes, however during the lead up to the Christmas season it is simply not feasible to change product designs for less than 20 items. If however during the year you need some changes on a slightly smaller order then we will consider your requirements as they arise.
Q: What if a product has to be substituted in Hamper?
A: All our Hamper products are subject to availability. If due to some unforeseen circumstances it is necessary to substitute an item, the replacement item will most definitely be of equal or greater value than the product being replaced.
Q: How can I tell if my Basket contains Smoked Salmon or any other chilled Produce?
A: The Hampers or Gift boxes containing chilled products are clearly labelled as such. Open the Hamper and refrigerate the chilled products even if this is for a short time before being transported further or please store the Hampers or Gift boxes in a cool or cold location.
Q: What are the full Business contact details?
A: Hampers & Co 7 Dollymount Avenue, Clontarf, Dublin 3, Ireland Ph: 01-851-1098 Fax: 01-851-1060
Business Registration number: 440567 VAT Registration number: 9688828C