Terms & Conditions
Hampers & Co Terms & Conditions
- Greeting Cards & Compliment Slips:
1.1 Hampers & Co supply greeting cards with all online orders with your personal message.
The Company is one of the few Hamper & Gift companies that can accept personalised greeting cards or compliment slips to accompany the selected Hamper or Gift Box.
1.2 Please refer to Greeting cards section on the website www.hampersandco.com for specific details & requirements regarding personalised Greeting Cards or compliment slips.
1.3 The Company cannot accept responsibility for the late/delayed delivery of Hampers/Gift Boxes, where Personalised greeting cards or Compliment slips are received later than five (5) working days prior to the clients “selected/required delivery date”.
- Payments & Pricing
2.1 All the prices shown are valid while stocks last.
2.2 Prices quoted on the website are inclusive of VAT.
2.3 Prices quoted in the Website are also exclusive of delivery charges. Please refer to the “Ordering Information” section of the website for single item delivery charges within Ireland & Northern Ireland. Separate quotations will apply for all other delivery types and locations.
2.4 Irish VAT is not applicable on orders being sent to Non-EU countries where the Invoicing address is also a Non-EU country. However, if the Invoicing address is within the EU, VAT is applicable and will be charged accordingly on the invoice.
3.1 A deposit of 50% of the gross order value must be paid at placement of Sales orders by new direct accounts/clients. The balance of payment is required in full upon receipt of goods.
3.2 The Company can accept the following payment methods: Visa, Mastercard, American Express, PayPal, BACS transfer and Cheque or Bankers drafts, which are to be made payable to “Hampers & Co”.
3.3 The company may at its own discretion offer a 30 day invoiced payment period to clients, agreed at the time of placing the order with the company. Which will be invoiced at the point of dispatch of the goods. Invoiced orders require full payment within strictly 30 days from the date of invoice.
3.4 Invoices and deposits are payable on the dates and periods identified in the respective invoices and we reserve the right to charge interest at the rate of 1 percent per month (or at the rate for the time being applicable under the Late Payment of Commercial Debts (Interest) Act 1998, whichever is the higher) on all amounts outstanding after the due date.
3.5 If orders are cancelled 5 days before dispatch there will be a processing fee of 10% of the value of the invoice charged.
3.6 The lack of the proof of delivery or tracking records at the time of invoicing/payment is not an accepted reason for withholding payments. The company will suitably compensate clients for any items that are subsequently confirmed as being undelivered.
3.7 Online website sales orders are paid in full prior to the products being released for dispatch
- Rights of ownership
4.1 All goods remain the property of The Company until all goods, services and all outstanding debts to the company have been paid in full.
5.1 Risk in respect of the goods transfers to the purchaser upon execution of the delivery docket, or receipt of goods from our nominated courier service.
- Requested Delivery Dates:
6.1 During the December peak period (5th December to 24th December) deliveries for specific days or times cannot be guaranteed.
We recommend allowing a 3 Day window for deliveries within Ireland including Northern Ireland at this time of year.
We recommend allowing up to 5 working day window for deliveries outside of Ireland within Europe & the EU countries
There is a minimum delivery period, after the date of order in the December peak. Orders will be dispatched within 2 to 3 days after an order has been successfully placed and confirmed.
For all hampers going to UK we are unable to control customs clearance. Customs may hold gifts for up to 10 days without any explanation as to why. Our UK shipping partners DPD will however do all they can to assist if this occurs.
- Single Deliveries:
7.1 Delivery to an individual address is charged at €7.95 (including VAT) per Hamper or Gift box within the Republic of Ireland. Please allow a minimum of five working days for deliveries within the Republic of Ireland for the busy Christmas period (November & December). We endeavor to expedite items on the same day, but due to seasonal peaks same day dispatch may not be possible.
- Bulk Deliveries:
8.1 Delivery of Multiple Hampers or Gift Boxes to one nominated location is FREE of charge for an order value over €2,000 (net order value, excluding delivery & VAT).
8.2 Delivery of multiple Hampers or Gift Boxes to one address with an order value of less than €1,999 (net order value, excluding delivery & VAT). We can provide reduced shipping costs. Prices vary depending upon destination, quantities, weights, and delivery times, etc. so please enquire with the Customer Service team for a quotation on our very reasonable shipping rates, contact 01-851-1098.
8.3 Deliveries to a single address for several items will be dispatched at the same time. However due to circumstances outside of our control, in the November & December periods these items may unfortunately arrive at different times.
- International Deliveries
9.1 Delivery Outside of Ireland will require a separate quote for all such orders. The Customer Service team can provide this information, contact 01-851-1098.
9.2 For items being exported, the delivery charge covers the packaging and delivery only. Customs duties may be payable by an overseas recipient, and we regret we are unable to advise of these amounts. We can in some cases direct you to specific courier companies and their Web sites which may contain further details on this subject.
9.3 The Company cannot guarantee delivery dates for International Export orders.
- Customs Clearance
10.1 Hampers & Co cannot be held responsible should local customs authorities wish to confiscate any item; delay shipment or charge import duty on any Hampers or Gifts boxes.
- Incorrect recipient address details
11.1 Returns: Any additional charges incurred in the completion of a delivery or the returning of goods, due to incomplete recipient information from the client, will be liable for all related charges and costs. This applies to national and international deliveries.
11.2 Re-Delivery: Any additional charges/costs incurred in the completion of a delivery (Re-sending) of goods, due to incomplete original recipient information from the client, or the recipients being unable to collect the item in the time frame specified by the local courier services, will be liable for all related charges and costs. This applies to national and international deliveries.
- Delivery Tracking
12.1 Proof of delivery cannot be provided for all deliveries. However, there are facilities for the selective tracking of items that have not reached their destination within a reasonable period of time, after the actual dispatch date. Tracking numbers can be provided by The Company and proof of delivery can be obtained by the person or company placing the order, via the internet.
12.2 The lack of the proof of delivery or tracking records at the time of invoicing is not an accepted reason for withholding payments. The company will suitably compensate clients for any items that are subsequently confirmed as being undelivered.
12.3 The Company, can provide further details on this particular courier service.
- Substitution & Breakages
13.1 All items are subject to availability. If due to unforeseen circumstances it is necessary to substitute an item, the replacement item shall be of equal or greater value than that which it replaces.
13.2 The Company reserves the right to substitute items, without specific notice being provided.
13.3 Products shown in imagery may not always be included in the Hamper, however the listed product text (Contents lists) will give a description of the items supplied.
13.4 If a hamper is damaged in transit a replacement will be sent at no additional charge to the customer.
14.1 Photographs in any supplied documents or on the website are accompanied by an itemised list, describing the contents of each Hamper or Gift Box. Please note that for photographic purposes some props have been used and these are not included in the particular Hamper or Gift Box.
15.1 The Company reserves the copyright to all images and text contained within the website and any documents issued by the Company. With the exception of any publicly available, celebrity quotations used for promotional text within the website.
- Telephone Calls
16.1 Telephone calls to The Company may be recorded, for security and service monitoring purposes.
- Individual Items Sale policy
17.1 Items featured in the website images as part of a Hamper or Gift set, are not available as individual items, via the Online ordering facility. Individual items might be available for sale, however these products, can only be ordered in the case or box quantities as they are bulk shipped to The Company from the source suppliers. Prices for such orders can be provided on an individual basis at the Companies discretion, via email requests for such pricing.
17.2 Purchase of gifts including Alcoholic Beverages can only be made by persons aged 18 or over.
17.3 The recipient of gifts including Alcoholic Beverages MUST also be a minimum of 18 years old.
- Chilled Hamper/Gift Box products
18.1 Please note that Hampers or Gift boxes containing chilled goods are labelled as such. Please open and refrigerate the chilled products as soon as possible after delivery, even if this is for an interim period prior to further transportation. (i.e. Whilst in your office or facility). Failing this please store the Hampers or Gift boxes in a cool dark or cold location.
Acceptance of Terms & Conditions
- Usage & Acceptance
19.1 Use of the companies website and related ordering facilities, and/or email correspondence accepting a hamper quotation, constitutes acceptance of all these terms and conditions including agreement to follow and be bound by these terms and conditions. These terms and conditions may be amended at any time by the company and usage of the website and related ordering facilities or email communications, subsequent to these amendments constitutes agreement to be bound by these amended terms and conditions.
- The Company
20.1 “Hampers & Co” is the registered Business and trading name of Irish Provincial Hampers Ltd, a privately owned, limited company. Both of which are included in the references “The Company” in these Terms and Conditions of Sale.
21.1 These terms & conditions and their interpretation shall be in accordance with the laws of Ireland and the parties submit to the exclusive jurisdiction of the Irish courts in resolution of any issues.
- Limitations to Liability & Damages
22.1 The Company takes all reasonable care in the preparation and packaging of fragile and delicate items contained in the Hampers & Gift boxes. However, in the unfortunate event, that such delicate items are damaged in transit, The Company shall be responsible for the replacement costs of the item only. The Company reserves the right to furnish such replacement or equivalent items as they are readily available, and with due consideration where possible, to the client’s particular delivery needs.
22.2 The Company shall not in anyway be responsible for any personal injury, consequential loss or damages to property howsoever caused.
- Data Privacy - Data Usage Policy: Please refer to www.hampersandco/dataprivacypolicy
At Hampers & Co, we are committed to protecting your privacy and ensuring the security of your personal information.
- Withholding Goods & Services
24.1 The Company, reserves the right to refuse to supply any individual or organisation/company and also reserves the right to deny access to the Brochure/Website facility.
- Acts of God
25 1 The Company, are not liable for increased shipping costs, loses or delays of items due to Acts of God.
- Union Actions/disputes
26.1 The Company is not liable for increased shipping costs, loses or delays items due to third party Union actions where The Company are not directly involved in the related negotiations for the dispute.
- Sales Contact details
Business Registration number: 440567, VAT Registration number: 9688828C
Managing Director Emer Purcell